caring about you

01962 862333

Available 24 hours a day


At Steels we care for your loved one on your behalf but we also care for you. We understand how difficult it is to navigate through a funeral whilst grieving for your loss. We are here to help you with bereavement support.

Ali Hixon

We know that no-one can understand exactly what your loss feels like to you. It can help to share some of that journey with someone who understands loss and grief and can offer support. We also understand how difficult that can be to access.


You may expect to be very upset or distressed when someone close to you has died. What takes many people by surprise is how strong the emotions can be, how they can change very quickly, and how long they last. People around you may seem to think you should be ‘back to normal’ after a few weeks or months. Please be assured that there are no set timescales for grief.

We offer several options to help. If you think it would be useful for you, or anyone in your family, young or old, to talk to a bereavement counsellor then talk to your Funeral Director who can arrange for you to see Ali Hixon who is our in-house trained bereavement counsellor and a Director at Steels. We do not charge for this service and Ali will support you to get help as you transition through the stages of grief. Whilst some people prefer face to face bereavement support others prefer an online approach. For that reason we also offer the GriefChat service free of charge.


Telephone support
Father and son

a funeral

White rose

Our website is designed to offer guidance on the options available, explain the legal complexities involved and help you make the right decisions.

chesil house, an exquisite venue

Chesil House
Our historic 19th century premises have been extensively refurbished to create an exquisite venue for funerals and services for 10–100 people in an unhurried atmosphere.

Contact Us

Contact Us
We are available 24 hours a day, 365 days a year – simply telephone for professional help when you need it.